BernieDawg har slutat sälja sina Novahattar till Sverige, pga att folk som har köpt dem haft problem med fotogenet. Han erbjöd dem att lämna tillbaka hatten, men köparna har valt att inte göra det. En av dem har sedan skrivit att produkten är dålig och gett Bernie ett dåligt betyg. Bifogar del av kommunikationen nedan. Synd, tycker jag som gärna hade köpt en hatt för att bränna bensin.
Thanks for your question.
I've sold hundreds of these Dawg-A-Nova caps worldwide to appreciative buyers who report excellent performance and results with my product. Hundreds of buyers love them and have no issues with their use. I have sold two of these caps to Swedish buyers. Those two Swedish buyers were unable to use the caps successfully on their stoves. Both of the Swedish buyers were advised in multiple emails and YouTube videos from me on proper use of the stoves with a silent damper cap. I spent quite a number of hours of my time working with the buyers. Eventually, both buyers were offered full refunds of their purchase price and shipping if they chose to return the caps. Both declined, opting, irrationally, to keep a product that did not perform well for them. One of those buyers subsequently left me extremely poor feedback, claiming against all experience of hundreds of other buyers that the product was defective and that I did not do objective testing. You can check my feedback for yourself and read the buyers statement and my reply. Now, my feedback standing is damaged here at eBay. I do not know what the problem with use of my Dawg-A-Nova products in Sweden might be. But, since I've not had this issue in any of 23 countries on six continents elsewhere, I have chosen to exclude buyers in Sweden for the Dawg-A-Nova product rather than experience any more of this irrational and unfair behavior. The Swedish buyer who chose to keep the product and *not* leave me negative feedback seems to have concluded that "kerosene in Sweden must be different than in the USA". That doesn't seem likely to me since I have over three hundred stoves in my collection, most of them Swedish, that perform just fine with "American kerosene".
If you choose to purchase a Dawg-A-Nova through friends here in the States, be advised that I do not offer any warrantees or product support to Swedish Dawg-A-Nova owners even if purchased by American friends. Sorry it has to be this way.
- berniedawgauctions
