Jag har en Suunto X6HR och har varit en stolt ägare av den, men mina tankar börjar vackla nu!
Det började med att Suunto-Sverige betedde sig urbota korkat och påtalade Naturbolaget där jag köpte den i Växjö att: -Allt som behövs för att koppla den till datorn finns med? Jag hade förstås bett dem ringa dem och dubbelkolla. Ja, om jag haft en dator som var typ 10 år gammal, med en seriel port så hade: -Allt som behövs för att koppla den till datorn funnits med! Nu satt jag med en ny Dell laptop. Sagt och gjort de hade gjort bort sig så jag krävde en USB kabel, de ville inte ge mig en sådan trotts att felet låg hos dem. Naturbolaget/Växjö hjälpte mig och subventionerade kablen med 50% (den kostar dock 500 kronor).
Men nu får jag följande fel meddelande när jag kopplar in den: "Cannot connect to wristop. Please check that no other program is using the COM port you are trying to use."
I enlighet med deras hemsidas FAQ har jag gjort följande:
"Please check the following things for the connection.
If you use a serial to usb adaptor it is important to check where the usb
and the Suunto unit are connected. The converter must be connected to the PC
usb port or a powered downstream port. In other words if you have a 2-port
hub (normally unpowered), the converter will work, but the Suunto unit
won't. If you have a powered 4-port hub (with an DC adaptor), both the
converter and the unit should work. High screen resolution (more than
1024x768) is a problem if you use the Serial/USB converter. The minimum
requirement for display resolution is 800x600 with 16 bit color depth. When
the adapter is installed, it will configure the COM port number. If you are
unsure of the COM port number, open the Control Panel, Click on System then
click on Device Manager (found under the Hardware tab on WinXP). Right click
on the USB adapter and select Properties. This should tell you the COM port
number.
Then check that your port settings are suitable:
-Go to Port settings and make sure that the speed is 9600 and buffers are
set to low (both receive and transmit).
In order to do this go to:
1. Start
2. Settings
3. Controlpanel
4. System
5. Device Manager
6. Com Port 1 (click)
7. Click Port Settings
7. Click Advanced
8. Scroll Buffers to Low on both the Receive and Transmit Buffer
Please check that no other programs are polling the port you want to use for
the software. This has often turned out to be the case with Palm or other
PDA-devices, which may interfere although they are using other ports and
even when they are not used at the same time as the Suunto software. Most
electronic organizers have synchronization software, such as HotSync, that
prevent SAM from using the COM port. Usually, an icon for this software is
visible in the system tray (lower right hand of the screen). Right click on
the icon and disable the software, then try downloading the watch again.
NOTE TO WIN 2000/XP USERS: It is possible that the HotSync (or similar
program) is running as a service. Press Ctrl-Alt-Delete and click on the
"Task Manager" button. Click on the "Processes" tab. If you see the HotSync
software, highlight it and click "End Process". When you get the warning
message, click "Yes".
If none of this helps and the port is free you may want to try taking out
the battery and reentering it in the watch. Your logs won't be lost but you
have to reset time and date. Pleaee make sure that the battery is inserted
under the small metal clip inside the battery compartment cover. In case the
watch has been subject to some electromagnetic interference, calibrating the
compass may also help.
In a few cases the computer ports have also been disabled. Normally they are
enabled by default. This can be checked under the computers BIOS. If you try
this, please make sure that you don't change any values there, just check
that the ports are enabled.
Usually some of this has helped in making the connection work."
Den fungerar fortfarande inte, så nu sitter jag med en skitdyr pulsklocka som ÄNDÅ inte uppfyller mina önskemål, nämligen att kunna koppla den till datorn och göra en logg med min träning.
Någon som varit med om följande? Löste det sig? I så fall hur gjorde ni?
På måndag får jag väl ringa Suunto och kolla om de känner till problemet.
Jag sitter med XP, är inte på något sätt systemvetare eller datorkunnig i övrigt...är det bara skit bakom tangentbordet?
Det började med att Suunto-Sverige betedde sig urbota korkat och påtalade Naturbolaget där jag köpte den i Växjö att: -Allt som behövs för att koppla den till datorn finns med? Jag hade förstås bett dem ringa dem och dubbelkolla. Ja, om jag haft en dator som var typ 10 år gammal, med en seriel port så hade: -Allt som behövs för att koppla den till datorn funnits med! Nu satt jag med en ny Dell laptop. Sagt och gjort de hade gjort bort sig så jag krävde en USB kabel, de ville inte ge mig en sådan trotts att felet låg hos dem. Naturbolaget/Växjö hjälpte mig och subventionerade kablen med 50% (den kostar dock 500 kronor).
Men nu får jag följande fel meddelande när jag kopplar in den: "Cannot connect to wristop. Please check that no other program is using the COM port you are trying to use."
I enlighet med deras hemsidas FAQ har jag gjort följande:
"Please check the following things for the connection.
If you use a serial to usb adaptor it is important to check where the usb
and the Suunto unit are connected. The converter must be connected to the PC
usb port or a powered downstream port. In other words if you have a 2-port
hub (normally unpowered), the converter will work, but the Suunto unit
won't. If you have a powered 4-port hub (with an DC adaptor), both the
converter and the unit should work. High screen resolution (more than
1024x768) is a problem if you use the Serial/USB converter. The minimum
requirement for display resolution is 800x600 with 16 bit color depth. When
the adapter is installed, it will configure the COM port number. If you are
unsure of the COM port number, open the Control Panel, Click on System then
click on Device Manager (found under the Hardware tab on WinXP). Right click
on the USB adapter and select Properties. This should tell you the COM port
number.
Then check that your port settings are suitable:
-Go to Port settings and make sure that the speed is 9600 and buffers are
set to low (both receive and transmit).
In order to do this go to:
1. Start
2. Settings
3. Controlpanel
4. System
5. Device Manager
6. Com Port 1 (click)
7. Click Port Settings
7. Click Advanced
8. Scroll Buffers to Low on both the Receive and Transmit Buffer
Please check that no other programs are polling the port you want to use for
the software. This has often turned out to be the case with Palm or other
PDA-devices, which may interfere although they are using other ports and
even when they are not used at the same time as the Suunto software. Most
electronic organizers have synchronization software, such as HotSync, that
prevent SAM from using the COM port. Usually, an icon for this software is
visible in the system tray (lower right hand of the screen). Right click on
the icon and disable the software, then try downloading the watch again.
NOTE TO WIN 2000/XP USERS: It is possible that the HotSync (or similar
program) is running as a service. Press Ctrl-Alt-Delete and click on the
"Task Manager" button. Click on the "Processes" tab. If you see the HotSync
software, highlight it and click "End Process". When you get the warning
message, click "Yes".
If none of this helps and the port is free you may want to try taking out
the battery and reentering it in the watch. Your logs won't be lost but you
have to reset time and date. Pleaee make sure that the battery is inserted
under the small metal clip inside the battery compartment cover. In case the
watch has been subject to some electromagnetic interference, calibrating the
compass may also help.
In a few cases the computer ports have also been disabled. Normally they are
enabled by default. This can be checked under the computers BIOS. If you try
this, please make sure that you don't change any values there, just check
that the ports are enabled.
Usually some of this has helped in making the connection work."
Den fungerar fortfarande inte, så nu sitter jag med en skitdyr pulsklocka som ÄNDÅ inte uppfyller mina önskemål, nämligen att kunna koppla den till datorn och göra en logg med min träning.
Någon som varit med om följande? Löste det sig? I så fall hur gjorde ni?
På måndag får jag väl ringa Suunto och kolla om de känner till problemet.
Jag sitter med XP, är inte på något sätt systemvetare eller datorkunnig i övrigt...är det bara skit bakom tangentbordet?
